FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee and is it refundable?

Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.

How do I apply?

Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.

Which utilities do I pay?

The water/sewer/trash/pest control is billed monthly with a utility fee ranging between $50-$60. Residents are responsible for cable/internet and electric bills. 

What is the security deposit?

Security deposits will vary depending on qualifying criteria and floor plan size. Our community partners with SayRhino as a security deposit alternative.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the 1st and no later than the 3rd of each month. A 10% late fee will apply as of the 4th and daily late fees thereafter. 

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

We allow up to two pets per apartment. Our one-time non-refundable fee is $400 for the first pet and if you have a second pet an additional $200 non-refundable fee. Then only $25 per month per pet for pet rent. Breed restrictions do apply. Which we can go over when you stop by.   
 

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days per month, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services? 

Yes, our preferred provider is Suddenlink. 

Is renters’ insurance required?

Yes! We have partnered with a national renter’s insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.

Can I grill on the property? 

No, but we do have a grilling pavilion for all of our residents to use. 

I am locked out of my apartment/garage. What do I do? 

If you are locked out during business hours, you can come to the office to be let back in your apartment. After hours you must call a locksmith at your own expense.

I have lost my apartment and/or mailbox keys. What do I do? 

Please stop by the leasing office and we can help you. We do charge $5.00 fee for key replacement and if you need your door lock changed it is $25.00.

Testimonials

Call us : (806) 576-0773